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You may know us as one of Australia’s largest smoke alarm servicing company, but we have employed electricians for much of the past 15 years and with the changing Victorian Residential Tenancies Regulations, we have been providing an electrical service and safety check since early 2020.

In this video, our focus is on providing property managers with the information they need to speak to their landlords about our electrical safety service. In it, we explain:

  1. Details regarding the elements that make up the service;
  2. Discuss some of the inclusions that we’ve added in to reduce the hassle for property managers and their landlords; and
  3. Let you know what actions we take when we find issues at a property and how we’ll make sure property managers are notified.
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Detector Inspector. We make safer homes.

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While you’re here

News
Property Manager Deep Dive – Our Gas Service
10 December 2020
News
2020 Detector Inspector Rebrand
10 December 2020
News
Detector Inspector Announces Successful Integration with Property Tree
27 July 2020
You may know us as one of Australia’s largest smoke alarm servicing companies, but in the 5 years since we started providing our gas service, we’ve learned that for us, for you and for landlords, servicing gas appliances is different, more involved and more complicated than smoke alarm servicing.

In this video, our focus is on providing property managers with the information they need to speak to their landlords about our gas safety service. In it, we explain:

  1. Details regarding the elements that make up the service;
  2. Discuss some of the inclusions that we’ve added in to reduce the hassle for property managers and their landlords; and
  3. Let you know what actions we take when we find issues at a property and how we’ll make sure property managers are notified.
20JG1110
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The only constant in life is change and at Detector Inspector, being adaptive to change is in the job description.

But what about our brand? A brand is a funny thing. It’s hard to pin down what makes a good brand or a bad brand. In the end, a cute icon or a trendy font doesn’t change a damn thing. What’s important is what it represents.

And at Detector Inspector, how we want to represent our story has changed over our 15-year journey.

From one service in one place, to many services in many places.

From compliance at all costs, to safety first.

From a small company to a larger one.

From our people make the difference, to…..well, some things never change.

With change comes new possibilities and it is now time for our brand to reflect the company we’ve become.

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Our Safer Home Package provides ongoing protection for property managers and landlords by ensuring optimal safety and compliance.

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Detector Inspector is pleased to announce the successful integration of its technology with Property Tree’s cloud-based property management software.

The integration, completed as a part of Property Tree’s innovative new Partner Gateway, means that Property Tree’s clients can seamlessly connect to Detector Inspector via its DI Connect solution.

Further simplifying the safety and compliance obligations, this means that partner real estate agencies who also use Property Tree can:

  • Automate all updates of tenant and property details, such as name and contact details
  • Automate the update of key numbers and property manager details
  • Flag lost/archived properties

This brings the number of direct API integrations with leading property management software within Detector Inspector’s system to seven, with further integrations to be announced soon.

“Property Tree’s software solution is used by many of our partner agencies. The team at Property Tree have been great to work with and their ambition for their Partner Gateway is exciting. We’re getting a great response from our clients that use Property Tree and with our focus on simplifying safety & compliance for our partner agencies, the saved time and reduced hassle for our property manager is a win-win.”

Alex Ledda, Detector Inspector’s CTO

About Detector Inspector

Detector Inspector has been making safer homes for over 15 years. Visiting over 240,000 properties in the past year across 6 states and territories, Detector Inspector partners with property managers to provide smoke alarm, gas and electrical safety services, corded blind compliance checks and a range of further services to make homes safer for tenants and compliance simpler for landlords.

Click here to learn more about Detector Inspector difference.

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Our Safer Home Package provides ongoing protection for property managers and landlords by ensuring optimal safety and compliance.

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Detector Inspector, Australia’s Number 1 residential safety & compliance company is pleased to announce the acquisition of the business of Sydney Smoke Alarms & Compliance, further strengthening its fast-growing NSW operations.

Sydney Smoke Alarms, founded six years ago by two firemen, Andrew Webb and Frank Sako, built strong and trusted business relationships with more than 50 real estate agencies through responsiveness, great service and flexibility.

Andrew Webb, co-founder of Sydney Smoke Alarms said:

“We are delighted to join the team at Detector Inspector, who we’ve watched with interest over the past few years. We had a number of options, but ultimately, we wanted to ensure that our clients were taken care of by a company that shared our values of excellence in customer service and a strong safety & compliance culture and that was run by people who we liked and trusted. Detector Inspector had that in spades.”

Jordan Kagan Gescheit, co-CEO and co-founder of Detector Inspector said:

“Detector Inspector’s business is continuing to grow strongly, scaling fast in all markets. The opportunity to acquire the Sydney Smoke Alarms’ business together with the expertise, care and dedication of Andrew and Frank was an easy decision for us to make. Building off our scalable technology platform and growing team, our NSW business is going from strength to strength and we remain on the look out for further opportunities to accelerate growth in NSW and elsewhere in the near future.”

Jordan Kagan Gescheit, co-CEO and co-founder of Detector Inspector said:

“I’m thrilled to welcome Andrew and Frank and their agency customers to Detector Inspector NSW. I am looking forward to taking learnings from their rich experience over the past six years and showing their loyal agency clients how Detector Inspector can build on their legacy with our superior technology designed specifically to reduce the time and friction of safety & compliance servicing of rental properties for agencies and their landlords.”

- ENDS -

For more information

Simon Chamberlain
EGM – Strategy & Growth
simon@detectorinspector.com.au

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Detector Inspector’s top priority is looking after the safety of tenants, customers, our field services technicians and office workers.

Detector Inspector is an essential safety service and the demand for our services is a legislated requirement in most states. As such, we have continued to operate normally throughout 2020, albeit with some additional safety precautions.

We continually review our procedures as new information is released by relevant authorities and with the recent improvement in the situation across the country, we have updated our guidance as at 1 December 2020.

In full transparency and as a leader in safety and compliance sector, here are the steps we have taken to ensure the safety of our internal and external stakeholders, in careful consideration of current and relevant health advice from the Australian Government and WHO.

Changes to our services: what it means for tenants, landlords and agents
Our field services technicians visit thousands of properties across Australia every day. Below is a summary of our safe working practices.
  • All technicians have been asked to wear a P2 (or equivalent) face mask when attending a property or entering a real estate agency to collect keys. Masks may be removed by our technicians when working outside and while in ceiling cavities, provided they can be socially distanced from all occupants at all times.
  • We have provided alcohol hand sanitizer to all technicians and have requested that it be used before and after each service
  • If a tenant wishes to be present during the service, then we ask that they maintain at least two metres separation from our technicians.
  • Technicians are instructed that they must not engage in work if feeling unwell or if displaying any symptoms of flu-like illness.

If you’re one of our valued clients, we ask that you kindly notify our office immediately should you become aware that a tenant on our service is self-isolating due to actual or suspected COVID-19 so that we can put this property on hold and avoid our technicians attending.

If you have a scheduled meeting to discuss our solutions about the latest legislation changes, and you prefer to have this meeting via Zoom, Skype or Teleconference please let your Account Manager know and they will get in touch with you accordingly.

We appreciate that this is a community effort. Now more than ever we need to support one another as we navigate this moment together.

If you have any questions or concerns, please do not hesitate to get in touch with us via 1300 134 563 or info@detectorinspector.com.au

Click here to learn more about the initiatives Detector Inspector has taken to ensure the safety of tenants, customers, our field services technicians and office workers.

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Is your office still doing paperwork like it’s 2016? The explosion of prop-tech in the past five years has pushed a rapid transformation of the way Property Managers operate on the ground. Clients expect more efficiency and accountability from reliable technology-driven solutions, making property management an increasingly competitive game.

Compliance management is one of the biggest hassles for a real estate agency, but it’s also one of the most crucial services you provide. Technology-driven compliance management solutions can save huge amounts of time and energy, and help you wow your clients with a level of service your competitors can’t match.

Is your current compliance management system at the cutting edge?

These six questions will tell you if you’re using the latest technology in compliance management solutions, or if you’re lagging behind.

1. Is your compliance management fully-integrated with your property management software, without laborious extra data entry from you?

The rental provider must ensure a gas safety check of all gas installations and fittings is conducted every 2 years by a licensed or registered gasfitter. (The gasfitter will require a license/registration for ‘Type A Servicing’). The rental provider must provide the renter with the date of the most recent safety check upon request. If a gas safety check has not been conducted within the last 2 years the rental provider must arrange one as soon as practicable upon a renter occupying the premises.

2. Does your compliance provider automatically audit enrolments once a year?

To maximise landlord buy-in, our system emails all your non-enrolled landlords to opt them into our compliance management program. They can enrol online in just 30 seconds, resulting in a much greater uptake compared to paper-based mailouts. You can see which landlords have opened and clicked, so you can follow up outstanding enrolments more efficiently. And the system automatically does this year after year, so you know you’re covering your obligations to keep landlords informed and compliant.

3. Do you have an automatic online booking system that allows tenants to manage their own service appointments?

Our fully-automated digital booking system sends entry notifications for regular services at enrolled properties via email and text, direct from the system to your tenants. Tenants can confirm or change appointments themselves online. The convenience for tenants leads to fewer overdue jobs and a higher rate of ongoing compliance, all with no extra work from you – the system runs itself.

Good to know: Detector Inspector is the only service provider that offers an online booking system for tenants!

4. Does your current service provider upload service information on the spot to be triple-checked against previous records?

Detector Inspector’s technicians use our mobile app to upload every step of the service process into the system as they go, including time- and location-stamped photos of smoke alarms and appliances, so that service records are always up to date and nothing gets missed. The app also works as a training tool – techs are quizzed and monitored every time they log in, ensuring they stay at the top of their game.

5. Can you access up-to-date job statuses and service information online at any time?

You shouldn’t have to chase your service providers for updates. With Detector Inspector, your online portal gives you 24/7 access to information including current job statuses, past service records, key registers and more. It’s updated in real-time so you always know what’s going on. Have the information at your fingertips, when you need it!

6. Does your compliance management system create a watertight digital audit trail to fall back on in case of an incident at one of your properties?

Our technology records all of your contact with landlords and shows who has clicked through on your digital communication. The system tracks, checks and records every step of the service process at enrolled properties. All of this provides a detailed record demonstrating that you’ve carried out your duty of care to keep landlords informed of their responsibilities and maintain ongoing compliance. And most of it happens automatically, with minimum time and hassle for you.

Contact us today to ask about a custom-built compliance management solution for your office.

Industry-leading Property Managers need industry-leading compliance management solutions. Ready to get ahead of the game? Check out our solutions.

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Whether or not you are the next Heisenberg, your household likely contains dozens of highly combustible chemicals scattered in nearly every room. Most people are unaware of the chemicals in their home so they are equally unaware of how to safely use and store these chemicals.

When people think about fire safety in the home, they often think of the same few things- overcrowding electrical cords, kitchen safety, and the proper use of heating equipment. In short, people only think of items that directly produce heat.

But it’s equally important to be aware of ALL potentially flammable household items. This includes highly flammable chemicals that are used in almost every household.

These things include:

  • Fuels used for lawnmowers and power tools
  • Fuels used for heaters
  • Paint thinners and solvents
  • Cleaning products
  • Pool chemicals
  • Aerosols which use flammable propellant gas (cooking oil, hairspray, perfume)
  • Acetone (nail polish remover) and
  • Solvent based glues.

If not properly stored, chemicals may react with one another and spark a flame. If other chemicals are stored in that same area, a household fire can erupt within minutes.

Not only must these chemicals be stored correctly, but any rags used must also be safely disposed of. Rags used with volatile chemicals (petrol, turpentine, acetone etc) should be dried in a well ventilated area before disposal, while rags used with drying oils, such as linseed oil or oil-based paint, should be either immersed in water or spread out in a safe place to dry immediately after use. Failing to take these precautions may result in these rags spontaneously igniting after use.

Every household chemical has a specific list of storage and use safety requirements, most of which can be found on the bottle. It’s important to be aware of what chemicals are in your house and how they react with each other. Stay fire safe!

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Our Safer Home Package provides ongoing protection for property managers and landlords by ensuring optimal safety and compliance.

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Workplace fires are more common than some may realise. Even worse, they are often the cause of a mistake that could have been prevented. Damage and destruction to property resulting from workplace fire may cost thousands of dollars and result in injury or death to employees. Often, businesses never fully recover from a fire.

It’s important all businesses are aware of the most common causes of a workplace fires and take the necessary steps to protect their staff, premises and business from harm. With the right precautions and training, many workplace fires can be avoided.

The 3 most common causes of fires in the workplace are:

Electrical faults

Electrical faults are the most common cause of fires in home and office buildings. Electrical incidents injure or kill more than 800 Victorians every year, with ~75 involving children at home. Electrical faults can lead to electric shock and fires. Loose wires, broken plugs, overloaded sockets and faulty equipment- all of which carry a source of ignition. Each workplace should conduct regular inspections and ensure all electronics are maintained and do not pose a risk of fire.

Hazardous materials

There are also thousands of chemicals in use in the modern Australian workplace. Many of these chemicals are flammable, so their improper handling may bring the risk of a fire. When a flammable liquid is spilt, vapours begin to form, and it is those vapours that will ignite. For this reason, flammable liquids should be cleaned up immediately or vapours will continue to build.

Human error

The last and perhaps the most avoidable cause of workplace fires is human error. A staff member mistakenly leaving an appliance on could be the cause of a fire. Even using the wrong type of fire extinguisher may make the fire more serious. Employees must be educated in the fire safety of their building with routine training conducted by fire safety experts. To create a workplace culture of fire safety, staff must be committed to repeated training.

Fire prevention should be considered a part of everyone’s job. This begins with knowledge and training and ends with common sense and self-awareness. Stay fire safe!

Our Safer Home Package is a subscription service that provides Victorian property managers and their landlords with a total compliance solution across smoke alarm, gas and electrical services

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Ask someone to test a smoke alarm, and chances are they’ll tell you to press the ‘test’ button on the alarm.

Pressing the ‘test’ button only tests if the sound of the alarm is working; it has nothing to do with whether the device can actually detect smoke.

Every smoke alarm contains 3 main elements – a smoke detection mechanism, a sounding alarm and battery power source.

Pressing the ‘test’ button will only test 2 out these 3 elements. Conducting a smoke test using a smoke simulant is the only way to make sure all 3 elements are working properly.

Moreover, many smoke alarm manuals expressly discourage using an open flame near the device.

This eliminates the idea of lighting a match and holding it near the alarm. Instead, all Detector Inspector technicians use UL-rated cans of smoke for their tests.

Every smoke alarm inspected by a Detector Inspector technician is placed through a rigorous testing process. This involves:

  • replacement of the 9v battery in all battery powered smoke alarms
  • a decibel test to ensure the audible output of the smoke alarm is no less than 85 decibels (dBA); AND
  • a smoke test using a smoke simulant to ensure the smoke alarm is working effectively.

Only by testing all 3 elements of a smoke alarm, can we ensure the device will operate properly during a fire.

A false sense of security is no way to protect a home and family. Let Detector Inspector manage the fire safety in your property.

Detector Inspector’s comprehensive annual smoke alarm safety service ensures that each property is compliant with the smoke alarm legislation applicable in its state.

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