Detector Inspector helps community housing providers meet their compliance requirements by combining expert field staff with advanced technology and reporting, tailored to each state's regulations.
Ensuring safer homes for every community
At Detector Inspector, safety is at the heart of everything we do. With 20 years of experience and a sector-dedicated team, we partner with housing providers to simplify compliance management and make safer homes.
The Safer Homes Fund
We’re proud to launch the Safer Homes Fund, our new corporate giving initiative dedicated to supporting those in need. This program extends our commitment to ‘safer homes’ by providing direct contributions to worthy causes that make a real difference in people's lives.
The fund will focus on key areas including homelessness, families escaping domestic violence, mental health services, and emergency relief. By directing contributions from all checks completed on behalf of CHPs, we are ensuring that every service we provide helps create safer communities.
We are starting with an initial contribution of $10,000, with a goal to donate $100,000 in the first year.
Our technology solutions
Our technology solutions are designed to provide safety & compliance assurance to those responsible for the management and maintenance of residential housing solutions.
From Compliance Portal to technician mobile app, we use our in-house data science and technology teams to make safety and compliance simpler.
Our services change to meet your requirements
In recent years, Detector Inspector has focused on service and product innovation to meet the emerging needs of the CHP sector. With the scale and platform agility required to meet the varied needs of social housing providers, our investment
in program management and pragmatic approach to designing solutions to meet the needs of each CHP has resulted in a
significant increase in CHP properties on service.
Our footprint
We currently employ field services teams and support functions across the eastern seaboard, Tasmania and South Australia, with our teams trained to meet the compliance requirements in each state.
1.3m
Australian renters made safer in their homes in 2024
500K+
services completed each year
2,500+
Number of homes our field services team enter each day across the country
300K+
homes made safer each year Australia-wide and growing
~1,000
Number of people we employ across 5 Australian and 3 Philippines locations
~450
Number of field services team members
Our approach
Our work in supporting the community housing sector has revealed the need for a high-touch program management framework, as follows:
Initiation
Planning
Execution
Monitoring
Closing
Our services
The services we offer flex and change with the evolving requirements of each state. The constant you can trust is the quality of service we provide, rigorously ensuring compliance and delivering on our purpose – Safer Homes.
Smoke alarm safety service
Smoke alarm legislation varies in each state – our service ensures safety at the property while using technology to guarantee compliance with relevant legislation.
Gas safety service
Gas safety checks are required every 2 years in Victoria. They include a pressure retention test on the main gas line and a range of safety checks on all gas installations.
Electrical safety service
Electrical safety checks are required every 2 years in Victoria. They include comprehensive testing of the switchboard, testing of every accessible power point in the home and a range of safety checks.
Corded blinds safety service
Our trained technicians provide a comprehensive service and safety check of the corded blinds and window coverings at the property, to protect children from harm caused by strangulation.
Water efficiency service
Our comprehensive Water Efficiency service helps preserve water and meet guidelines regarding water usage of key appliances.
Our market leading data and analytics
Our leading data, statistics, and analytics provide deep insights to help businesses adapt to changing operational landscapes and maintain legislative compliance. These insights can be customised, to unlock opportunities, foster a culture of continuous improvement, and enable growth-focused partnerships.
Additional works insights
Our analysis indicates that social housing properties tend to have a higher prevalence of safety concerns, with 2.3 times the frequency of identified issues compared to private rentals, which stand at 24%.
Social housing properties requiring additional works
Identified issues that are fixable on-site
Average savings when pre-approved
Watch how our in-house data science and technology development team makes safety & compliance simple
Case study: Victorian CHP
Between January and July 2023, Detector Inspector spearheaded an extensive safety and compliance program in collaboration with a CHP, encompassing over 4,000 services performed across 1,200 properties. See below a sample of our findings:
16%
of properties had urgent electrical safety issues that required immediate on-site rectification
58%
of properties had one or more electrical faults that required significant rectification works
11%
of properties had urgent gas safety issues and/or resulted in immediate appliance disconnections required by law
54%
of properties had one or more gas faults that required significant rectification works
Your trusted safety & compliance partner
By establishing a specialised project management team and fine-tuning our service delivery processes, we’ve dedicated ourselves to catering to the unique requirements of CHPs and their clients. During the delivery of this program we:
- Conducted frequent meetings and shared reporting that detailed insights around progress, blockers, issues found and rectified.
- Established a framework and SLAs for urgent works ensuring issues were rectified promptly and renter inconvenience was mitigated.
- Rectified high volumes of common faults under a pre-approved rate card reducing the need to re-attend, while also saving the client thousands of dollars and significant time and hassle.