Detector Inspector’s top priority is looking after the safety of tenants, customers, our field services technicians and office workers.
Detector Inspector is an essential safety service and the demand for our services is a legislated requirement in most states. As such, we have continued to operate normally throughout 2020, albeit with some additional safety precautions.
We continually review our procedures as new information is released by relevant authorities and with the recent improvement in the situation across the country, we have updated our guidance as at 1 December 2020.
In full transparency and as a leader in safety and compliance sector, here are the steps we have taken to ensure the safety of our internal and external stakeholders, in careful consideration of current and relevant health advice from the Australian Government and WHO.
Our safe working practices
All technicians have been asked to wear a P2 (or equivalent) face mask when attending a property or entering a real estate agency to collect keys. Masks may be removed by our technicians when working outside and while in ceiling cavities, provided they can be socially distanced from all occupants at all times.
We have provided alcohol hand sanitizer to all technicians and have requested that it be used before and after each service.
If a tenant wishes to be present during the service, then we ask that they maintain at least two metres separation from our technicians.
Technicians are instructed that they must not engage in work if feeling unwell or if displaying any symptoms of flu-like illness.
A message to our valued agents
We ask that you kindly notify our office immediately should you become aware that a tenant on our service is self-isolating due to actual or suspected COVID-19, so that we can put this property on hold and avoid our technicians attending.
Furthermore, if you have a scheduled meeting with our sales team to discuss our solutions to the new legislation changes, and you prefer to have this meeting via Zoom, Skype or Teleconference, please let us know and we will be happy to accommodate.
If you have any questions or concerns, please do not hesitate to bring these up with your Account Manager.