Responsibilities for agents and landlords are increasing or have already increased in light of new legislation changes in Victoria, NSW and Queensland in 2021 and 2022. Entry notifications enable clustering of your jobs to move through your backlog faster.
What are entry notifications?
Entry notifications (“ENs”) are email or print communications that notify tenants that a mandatory service is to be carried out at their property on a specified date and that the service provider will collect from the agency a duplicate key and use it to gain access regardless of whether the tenant is at the home or not.
It’s a fully automated, system that eliminates your time on the phone chasing tenants.
Full automation means the system is not reliant on agents to monitor responses, communicate with service providers or chase tenants for access to the property.
How do entry notifications work?
It’s a simple process for Detector Inspector to set you up for entry notifications. Once set up, communication to tenants regarding the forthcoming services will be sent for all properties enrolled in the service.
- When a service is due, an entry notification is sent to tenants via email informing them that one of our technicians will enter using a duplicate key collected from the real estate agency. If the tenant wishes to change the time of entry, they have 48 hours to do so online or by contacting our customer service team.
- A reminder SMS is sent to all tenants’ mobile numbers 24 hours before the arranged time.
- Detector Inspector emails the property manager a list of all properties 24 hours before the service date to let you them which keys will be collected.
- Keys are picked up and returned on the same day as the service, and we GPS track the keys in our possession so that we know their locations throughout the day.
- Upon arriving at the address on the designated day, our field services team member will ring the doorbell and/or knock on the door prior to entry and upon entry into the property, will loudly announce entry, and where unoccupied, our team member will leave a sign on the front door alerting any returning renters of their presence.
Digital entry notifications. What else they can do?
- Personalised – all emails are sent from your agency email address.
- Reliable – the whole exchange is fully automated, from the initial booking to reminders until the job is complete, so nothing gets missed.
- Prompt – the system doesn’t rely on the agent to follow up responses, so tenants receive timely, professional communication.
- Non-intrusive – everything is automatically arranged via email, saving the agent the hassle of multiple phone calls and allowing the tenant to respond at their convenience.
- Streamlined – all this adds up to a system that saves everybody involved time and hassle.
Why we love entry notifications
No paper and no phone calls equals no hassle! It’s a no-brainer.
No hassle for agents. Entry notifications are automatically sent when a property is due for a service. Tenants can confirm or change the time of their appointment online without having to go through the property manager, saving you multiple phone calls.
No hassle for tenants. Automatic notifications make it easy for tenants to understand and comply. The notification explains why our technicians need to enter the property, proposed date & time, and duration of safety check. Tenants have 48 hours to change the appointment online to suit their convenience.
The bottom line is that entry notifications enable clustering of your jobs to move through your backlog faster because they make the process hassle-free for everybody involved.
As part of our strategy to maintain uninterrupted compliance, Detector Inspector will be ditching paper notifications and gradually helping all our clients go digital. If you’d like to make life simpler straight away, contact your account manager and get the ball rolling on digital entry notifications now.