With multiple services and multiple technicians, you’ve told us – key collections can be a time-consuming headache! After extensive consultation and input from our clients, the new Key Management page in your Agency Portal is now LIVE.
You told us and we listened. February 2022 has seen the release of an overhauled Key Management page that we are confident will make a significant improvement to the whole process.
You told us:
Too many reminder emails and too confusing!
We listened:
The new and improved key pick-up reminder emails will be sent 24 hours before (or 48 hours prior on request), and are simpler than ever.
You told us:
The old pages were too cluttered and were confusing.
We listened:
The new key summary provides much clearer information that shows you at a glance the number of keys scheduled each day, with downloadable, printable summaries available at the click of a mouse.
You told us:
Confirming (or cancelling) key pick-ups was not intuitive.
We listened:
Updating us in real time is simple. The "ready to collect" column will allow you to confirm the status of a key 24-hours prior by choosing one of the following options.
- Ready to collect
- Key is not available for collection
- Key is no longer assigned to the property
You told us:
It would be helpful to group the keys based on who was picking them up.
We listened:
We’ve introduced the idea of key groups, to make the pick-up process more efficient.
You told us:
We needed to update you on the status of keys in real-time.
We listened:
Each key now has a status so you won’t die wondering. We’ll tell you if we’ve picked it up, if you/us has cancelled it or where it’s been converted by the renter to an appointment.
You told us:
It would be helpful to have easy access to the entry notice sent to the tenant.
We listened:
You can now access the entry notice sent via the Agency Portal.
Want to give it a try?
This Help Centre article explains these features and how to use them. Click here to learn more.
