Keeping on top of the compliance of your rental portfolio can be a major undertaking. That's why we designed our services, our client support and our technology to save you time, reduce hassle and give you comfort that you and your clients are protected.
Our technology difference
Our investment in compliance, technician and tenant-focused technology solutions sets us apart from the rest.
From simple landlord sign-up processes to our Agency Portal, we use our in-house data science and technology teams to make safety and compliance simpler.
Your safety & compliance partner
We stay up to date with the regulations so you don't have to. We hire people with a passion for their craft because being the best is important. We invest in account management and client support because our relationships are so important to us.
We build the best technology in the marketplace so that our technicians can access many lifetimes of experience through their mobile phones and use it to navigate any issue that arises.
Our services change to meet your requirements
We're so much more than a smoke alarm company. That's why we've added new services and features to current services to meet the evolving regulations across the country. Getting your portfolio compliant and making your tenants safer drives us.
With 15 years working with real estate agencies, our experience and depth of understanding is invaluable and we use it to do our best to enhance your reputation with your landlords through the quality and completeness of our services.
We are there when you need us
When you work with us, we assign a dedicated client services team to support you. The team includes your own account manager as well as an agency-only support line to your state-specific client services team. In addition, our phone support team is available until 10.30pm 7 days a week.
For smoke alarms related emergencies, we can usually attend same day if notified before 2pm and our smoke alarm technicians are available in most areas from 7am to 7pm, 7 days per week.
Industry-leading training facility
In 2021 we opened our own training facility in Victoria.
In doing so, we’ve reduced the issue of industry-wide shortage of Type A Appliance Servicing accredited gas fitters and we’ve also been able to train electricians and gas fitters in the specific requirements of safety checks as required under the Residential Tenancies Act 1997 (Vic).
It also makes for a more engaged and energised workforce who love that we fund their ongoing training and skills progression.
Watch how our in-house data science and technology development team makes safety & compliance simple
Self-Service Tenant Booking System
Tenants can feel more in control with our self-service booking system. It couldn’t be simpler for them to book the time of a service appointment when it suits them.
Digital Entry Notifications
Ongoing compliance requires low rates of overdue jobs. Digital entry notifications ensure that tenants are automatically notified of forthcoming service visits and keeps compliance on track.
Digital Landlord Mail-out
Approved emails with links to a super-fast digital sign-up process, customised to the situation of each landlord maximises take up and records responses.
Digital Audit Trail
Comprehensive records including communication audit trails, geo-located, time stamped photos and technician notes ensure protection in the case of incident.
Our in-house data science team are delivering a more productive services team, a more efficient and available tenant self booking system and a range of other measures to keep overdue/ cancellation rates low and service numbers high
Ensuring a consistent, predictable, reliable service that meets all the regulated requirements in your state
Detailed Service Reports
From our Agency Portal, property managers can access extensive service reports detailing the extent of the service provided in easy to understand language with links to details for those who need it
Digital Audit Trail
Comprehensive records including communication audit trails, geo-located, time stamped photos and technician notes ensure protection in the case of incident
Our Integration Partners
We're proud to be integrated with the leading property management software providers. Where integrated with your agency, there's no more key number and tenant contact updates required. It's all automated to save you time.
Australia’s largest and most complete cloud property management software
Property Tree Owner and Tenant Portal is an online platform where you can access your property information and communicate directly with your property manager. Property Tree Owner and Tenant Portal give you the flexibility to have real-time access to your information, whenever you need it.
Comprehensive property management and sales trust accounting software solution to efficiently manage residential and holiday property managements.
The one software solution for commercial, residential, strata, holiday and sales management.
Manage all of your trust accounting and property management admin activities from one integrated application
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VaultRE is technology developed specifically for the real estate industry and the first to be created with a focus on providing a complete solution.
Whether you manage a team of property managers across multiple locations or a single office, Palace takes care of business. Trust accounting, mobile apps, texting and APIs for 3rd party integration, they offer it all.