Introduction to Us and our Services
Thank you for using Detector Inspector for your owned property or properties (“Property”).
Please read these terms (“Terms”) including the Schedule carefully as they apply to our provision to you of our safety and compliance services, including smoke alarm, gas and electrical safety and compliance services and, where applicable, other services that we provide from time to time at your Property (each a “Service”, collectively “Services”). Each Service is provided on specific terms and conditions relevant to that Service (“Service Terms”) as set out in the Schedule. To the extent of any inconsistency between these Terms and any Service Terms, these Terms prevail. By accepting any or part of our Services you acknowledge and agree to be bound by these Terms.
You acknowledge that these Terms may be modified by us from time to time, including but not limited to terms relating to fees and charges, cancellation and modifying the Services your Enrolled Property receives. You will be notified of any changes to these Terms by us on http://bit.ly/saferterms.
Please also review our Privacy Policy to learn more about how we use information we procure in the provision of the Services, noting that you will be taken to be bound by our Privacy Policy upon the entry into of these Terms, and you consent to the collection, use and disclosure of your ‘personal information’ (as that term is defined in the Privacy Act 1988 (Cth)) being treated by us in accordance with that policy.
In these Terms (and where the context permits), the singular includes the plural and vice versa, and a reference to:
- “Agent” means your duly appointed agent for the management of your property at the Commencement Date.
- “Australian Consumer Law” means the consumer legislation set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
- "Commencement Date” means, for each Service, the date a Service begins for an Enrolled Property, as notified to you in writing from time to time.
- “Detector Inspector” means each of our Related Entities incorporated from time to time shall be referred to collectively as "Detector Inspector", “we”, “us”, or “our”.
- “Enrolled Property” means a property that is enrolled to receive a Service or Services from us.
- “Excluded Property” means, in respect of a Service, a property that:
- is not a domestic residential dwelling;
- is not a property type ordinarily serviced by us, as determined by us from time to time and notified to you;
- is not enrolled in the Service by act or omission of your Agent or by you;
- during the Term, begins to be managed by an agent other than the Agent; or
- has had the Service suspended or otherwise terminated by you, by your Agent or by us.
- “Law” means any statute, regulations, instruments and by-laws and all other subordinate legislation or orders made by any authority with jurisdiction over the Services, including without limitation Australian Consumer Law.
- “property” includes both a rental property and an owner-occupied property, and includes all synonyms for property, including but not limited to flat, apartment, premises, residence etc.
- “Related Entities” is given its meaning in the Corporations Act 2001 (Cth) and includes but is not necessarily limited to Detector Inspector Pty Ltd ABN 87 118 191 727 and Detector Inspector (VIC) Pty Ltd ABN 43 602 592 110.
- “Safer Home Package” means a bundled Services package we may offer to you where your Agent is a Subscribing Agent.
- “Subscribing Agent” means an Agent that has agreed to offer the benefits of the Safer Home Package rather than individual Services to its Properties.
- “Term” means the period from the Commencement Date until the Termination Date.
- "Termination Date" means the date upon which the Services are terminated in accordance with these Terms.
- "you" (or similar personal pronoun) is a reference to the property owner of the Enrolled Property.
The Services
Your property is an Enrolled Property and will receive the Services during the Term in return for payment of the Fees.
Fees and Payment
The fees payable by you will be based on the Services the Enrolled Property is enrolled in and will be notified to you by us or by your Agent at enrolment, together with these Terms.
You authorise your Agent to pay us on your behalf in respect of any Fees due.
Where your Property is enrolled in the Safer Home Package, Fees will be payable on or around the Commencement Date and then on each anniversary of that date, unless you notify us of your decision to terminate the Services in writing in accordance with the ‘Suspension and Termination’ paragraph below. You acknowledge that we may adjust the Fees from time to time, but only with prior notice to you.
Where your Property is enrolled in one or more individual Services (and not in the Safer Home Package), Fees will be payable within thirty (30) days of the invoice date without set off or deduction.
Suspension and Termination
You may choose to terminate the Services in respect of the Enrolled Property at any time by providing us with written notice. Upon termination, the property will cease to be an Enrolled Property and will automatically become an Excluded Property.
Notwithstanding anything else in these Terms and to the maximum extent permitted by Law, we shall immediately suspend your Services where any of the following occurs:
- an invoice in respect of one or more of your properties remains unpaid after the specified due date;
- you or your Agent breach any of these Terms;
- you or your Agent fail to provide us with all necessary information for us to effectively and efficiently supply the Services, and any products or materials, including without limitation notifying us of any changes to the information already provided to us;
- your instructions, information, documentation, approvals, or authorisations have not been provided to us in accordance with these Terms, either by you or the Agent;
- you or your Agent do not provide us with access to your property, including relevant contact details of any tenant residing at your property, keys or right of access;
- you or your Agent or your tenant advise us that we may not enter the Property due to health concerns; and/or
- you have not taken steps in accordance with our professional advice and recommendations to ensure that your plant and equipment tested and maintained by us pursuant to these Terms are compliant.
Should we suspend the Services pursuant to these Terms, we may terminate these Terms by written notice to you or your Agent.
Following Suspension or Termination
Upon the suspension or termination of the Services for any reason, your property is no longer eligible to receive the Services and is automatically deemed to be an Excluded Property, and you acknowledge and agree to the following:
- we shall be entitled to recover from you any Fees accrued with respect to the provision of the Services to you that remain unpaid as at the date of termination and such fees will become immediately payable;
- we accept no risk regarding your compliance obligations at Law or the installation, repair or ongoing maintenance of the items of plant or equipment that we are required to ordinarily test and/or maintain as part of the Services (“Serviced Equipment”); and
- you immediately assume and accept all risks at Law associated with the Serviced Equipment and your compliance obligations at Law.
In the event that these Terms are terminated by your Agent because your property is no longer managed by your Agent, then you agree and undertake to indemnify your Agent for any fees payable to us.
Refund Policy
Restrictions and Exclusions
The extent of our obligations with respect of the Services is to ensure they are:
- provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage;
- fit for the purpose or give the results that you had agreed to; and
- be delivered within a reasonable time when there is no agreed end date,
(collectively, “Statutory Warranties”).
We are liable to you for:
- any damage to your property which has been caused by the fault, negligence or fraud by us or our personnel during the conduct of the Services; and
- death or personal injury caused by us or our personnel;
If you have contributed to any loss or damage you are claiming against us, our liability is reduced to the extent of your contribution.
(collectively, “Our Agreed Liabilities”).
Subject to your rights under Australian Consumer Law or any other applicable legislation which cannot be lawfully excluded or limited by us, you acknowledge and agree as follows:
- we do not give any warranty nor accept any liability in relation to the performance or non-performance of the Services outside of the Statutory Warranties or Our Agreed Liabilities, and if any warranty would be implied by law, custom or otherwise, that warranty is excluded to the fullest extent permitted by law;
- we are only liable to you for those Services which you or your Agent have validly enrolled in pursuant to these Terms and we disclaim all liability or responsibility for Services in which you or your Agent have failed or neglected to validly enrol;
- we disclaim all liability for all indirect or consequential losses, loss of profits, loss of business, loss of revenue, loss of data or the poor performance or non-performance of our systems, loss of use or value of
equipment, loss of anticipated earnings or savings, in connection with: (A) the provision of the Services; or (B) your use of or reliance upon any of the information provided by us to you in carrying out the Services that does not form part of these Terms; and - we will provide the Services within a ‘reasonable time frame’, having regard to the uptake and demand for the provision of the Services. You acknowledge and agree that the provision of dates by which Services will be provided is done on a best endeavours basis and nothing in these Terms is to be treated as a guarantee by us that we will provide any Services by any fixed date or time.
To the maximum extent permitted by Law, we will not be liable or deemed to be in default for any:
- act or failure by us to act with respect to an Excluded Property, including the failure by us to provide Services with respect to such Excluded Property. On and from the date your property is deemed to be an Excluded Property, you agree to indemnify us for any claim, cost, action, liabilities, expense, loss or damage (including legal costs on a full indemnity basis) howsoever or wheresoever arising that we may suffer or incur including (without limitation) for (a) the injury or death of any person; or (b) damage to real or personal property; and
- delay or failure in performance or interruption of the delivery of the Services that may result directly or indirectly from any cause or circumstance beyond our reasonable control. This may include (without limitation) events such as the failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.
Limiting your Liability
You will not be liable to us for any indirect or consequential losses that we suffer as a result of a breach by you of these Terms.
Survival, Governing Law and Assignment
Those obligations under the subparagraph titled “Following Suspension or Termination”, the paragraph titled “Restrictions and Exclusions”, this paragraph and any other indemnities provided under these Terms survive the termination or expiry of these Terms.
The Terms and Service Terms are governed by the laws of the state and territory in which your property is located. If part of these Terms and/or Services Terms is not legally enforceable, that part will be cut from these Terms and/or Services Terms and all other parts of these Terms and/or Services Terms shall continue.
You may transfer or assign your rights under these Terms (where those rights are assignable). We may transfer or assign some or all of our rights and/or obligations under these Terms and Services Terms.
Contact us
Postal: PO Box 542 Elsternwick VIC 3185.
Phone: 1300 134 563
Email: info@detectorinspector.com.au
Legal Advice
You agree that any information, advice or material we provide to you in the supply of Services by us is for guidance purposes only and does not constitute legal advice. You are responsible for obtaining your own legal advice with respect to any such information, including any obligations at Law that you may have with respect to the Serviced Equipment.
These Terms were last updated on 20 May 2022
Schedule: Service Terms
2. Gas Safety & Compliance Service
3. Electrical Safety & Compliance Service
1. Smoke Alarm Services & Compliance Services
Your obligations under the Law
This Schedule includes the Service Terms for the annual Smoke Alarm Safety & Compliance Service (“Scheduled Smoke Alarm Service”) and the Guarantee Services (collectively, “Smoke Alarm Services”).
The Service Fee for each Scheduled Smoke Alarm Service is $99 (plus GST).
Reference to “Smoke Alarm” means collectively, any or all of the following:
- A smoke alarm or detector that is detachable, portable, battery powered smoke alarms (“Wireless Smoke Alarm”);
- A smoke alarm or detector that is 240v mains powered and is hard wired to the mains (“Wired Smoke Alarm”); and
- A smoke alarm or detector that is linked to a security system or fire indication panel
(“FIP Linked Smoke Alarm”).
Scheduled Smoke Alarm Service
For each Property that is enrolled in the Smoke Alarm Services (and is not an Excluded Property), we will (subject to fulfilment of your obligations under the Terms) ensure that a Scheduled Smoke Alarm Service is carried out at least annually, which shall include (but is not necessarily limited to):
- Conducting an annual maintenance check on each Smoke Alarm, which includes cleaning, running smoke and button tests and checking status relative to each Smoke Alarm’s expiry period;
- Conducting an annual Smoke Alarm battery check for all Smoke Alarms at a Property;
- Assessing positioning and functionality of each Smoke Alarm as against requirements at Law and identification of any installed Smoke Alarm that is excess to such requirements (‘Excess Smoke Alarm');
- Replacing or rectifying non-compliant, faulty or expired Smoke Alarms (expressly excluding Excess Smoke Alarms and FIP Linked Smoke Alarms). In some circumstances, replacing a Wired Smoke Alarm may require a qualified electrician to attend the property. Where this is required, a qualified electrician will be booked to attend to install a replacement at no additional cost to you. Where the Wired Smoke Alarm is non-compliant or faulty, a temporary Wireless Smoke Alarm will be installed close to the position of the faulty Wired Smoke Alarm pending the electrician attendance; and
- Creating a report in respect of each Smoke Alarm Service and maintaining a photo database with time/date/location stamps of all Smoke Alarms (in accordance with our Privacy Policy). In the event of an incident at a property, digital records are available as an audit trail of the Smoke Alarm Services provided.
Guarantee Services
For each Property that has received the Annual Service (and is not an Excluded Property), call out and rectification costs for all Smoke Alarms (excluding Excess Smoke Alarms and FIP Linked Smoke Alarms) (“Guarantee Services”) will be provided at no charge to the Owner for 12 months following each Scheduled Smoke Alarm Service (“Service Guarantee”) provided by us. For the sake of clarity, if a Property is or becomes an Excluded Property in respect of the Smoke Alarm Services for any reason, the Service Guarantee is void from that date.
Relocating & Replacing Smoke Alarms
To be compliant with the Law, there are requirements in relation to the positioning of Smoke Alarms in your property. Please note when a Smoke Alarm is relocated or replaced, there may be residual damage either from the original installation or resulting from the relocation or replacement of the Smoke Alarm. Our technicians are not professional painters/plasterers but will make reasonable efforts to avoid causing further damage. Damage that may have been caused by the original installation or from the relocation or replacement can vary due to the type of original Smoke Alarm installed, the size of the cable hole and existing paint coverage and there may be discolouration from the original Smoke Alarm location or from plastering. Where you require repair, a quote for a professional plasterer/painter can be provided upon request. Any such work would be at your own additional cost.
Exclusions
In some circumstances, the carrying out of the Smoke Alarm Service may uncover the need for asbestos removal by a specialist contractor. Where this is required, costs involved in that asbestos removal is expressly excluded from our services and will be at your own additional cost.
2. Gas Safety & Compliance Service
This Schedule includes the Service Terms for the biennial (every 2 years) Gas Safety & Compliance Service (“Scheduled Gas Service”) and the Guarantee Services (collectively, “Gas Services”).
The Service Fee for each Scheduled Gas Service is $365 (plus GST), unless the Property has one Gas Appliance only, in which case the Service Fee for each Gas Service may be reduced to $239 (plus GST).
Reference to Gas Appliance means a gas appliance supplied by you at your Property (and expressly excludes any appliance supplied by a tenant residing at your property), and includes (but may not be limited to):
| Cooktop | Hot Water Continuous flow(External) | Space Heater Room Sealed |
|---|---|---|
| Ducted Heating Cupboard | Hot Water Continuous flow (Internal) | Wall Furnace |
| Ducted Heating External | Hot Water Storage Tank (External) | Wall furnace power flue |
| Ducted Heating Roof | Hot Water Storage Tank (Internal) | Wall Oven |
| Free Standing Oven | Room sealed instantaneous hot water | Hydronic Heating |
| Gas Log Fire | Solar Hot Water | Pool heating |
| Gas Potbelly | Space Heater | Main pressure BBQ |
Scheduled Gas Service
For each Property that is enrolled in the Gas Services (and is not an Excluded Property), we will (subject to fulfilment of your obligations under the Terms) ensure that a Scheduled Gas Service is carried out at least once every two years, which shall include (but is not necessarily limited to):
- A gas safety & compliance check in respect of all gas installations, Gas Appliances and all gas fittings at least every 2 years delivered by or under the supervision of a registered ‘Type A servicing’ gas fitter. This includes a full service, maintenance check and where applicable a safety and spillage check with a carbon monoxide analyser and negative pressure test;
- A digital Gas Safety & Compliance Report issued after each Scheduled Gas Service is completed; and
- Pressure retention test of the main gas line into the Property (test of gas tightness).
Guarantee Services
For each Property that has received the Scheduled Gas Service (and is not an Excluded Property), call outs for all Gas Appliance breakdowns including pilot light relights and thermocouple replacements (“Guarantee Services”) will be provided at no charge to the Owner for 12 months following the Scheduled Gas Service (extended to 24 months where provided as part of the Safer Home Package) (“Service Guarantee”), expressly excluding recurring faults in a Gas Appliance if recommended rectification of the fault is declined by the Owner.
For the sake of clarity, if a Property is or becomes an Excluded Property in respect of the Gas Services for any reason, the Service Guarantee is void from that date.
3. Electrical Safety & Compliance Service
This Schedule includes the Service Terms for the biennial (every 2 years) Electrical Safety & Compliance Service (“Scheduled Electrical Service”) and the Guarantee Services (collectively, “Electrical Services”).
The Service Fee for each Scheduled Electrical Service is $299 (plus GST).
Reference to Electrical Appliance means an electrical appliance supplied by you at the property and expressly excludes solar installations and any appliance supplied by a tenant residing at your property, and includes (but may not be limited to):
| Electric Oven | Electric Heaters |
|---|---|
| Electric Hot Plates | Electric Air-Conditioners |
| Electric Hot Water Units | Refrigerators |
| Electric Range Hoods |
(collectively "Electrical Appliances”)
Scheduled Electrical Service
For each Property that is enrolled in the Electrical Services (and is not an Excluded Property), we will (subject to fulfilment of your obligations under the Terms) ensure that a Scheduled Electrical Service is carried out at least once every two years, which shall include (but is not necessarily limited to):
- An electrical safety & compliance check in respect of all electrical installations, electrical fittings and all electrical appliances (unless excluded below) at least every 2 years delivered by or under the supervision of a qualified electrician;
- A digital Electrical Safety & Compliance Report issued after each Electrical Safety & Compliance Service is completed;
- A thorough switchboard inspection including a condition and safety check, insulation resistance test and RCD/safety switch test;
- All accessible power points checked including earth loop and polarity tests;
- Safety check of the Electrical Appliances at the Property including assessing damage to plugs, leads and casings;
Electrical installations, fittings and Appliances must be accessible in order to be included in the Scheduled Electrical Service. Accessible in these Service Terms means that the installations, fitting or Electrical Appliance is not under the house, in the roof, on the roof or obscured by items that cannot be moved due to weight, risk of damage to floor or surfaces, hard wired (eg ovens) or above a certain height. Where the installation, fitting or appliance is inaccessible, the Scheduled Electrical Service will not be provided in respect of that installation, fitting or appliance
Guarantee Services
For each Property that has received the Scheduled Electrical Service (and is not an Excluded Property), we will provide, at no charge to the Owner for 12 months following the Scheduled Electrical Service (extended to 24 months where provided as part of the Safer Home Package) (“Service Guarantee”), the Guarantee Services, being:
- Callouts for electrical safety issues relating to an Electrical Appliance checked as part of the Scheduled Electrical Service, including switchboard, power point or switch faults (but excluding general faults in Electrical Appliances, lighting and in all inaccessible electrical fittings or fixtures); and
- Replacement of faulty or damaged safety switches, standard light switches, standard power points, fuses and circuit breakers (but excluding globe replacement).
For the sake of clarity, if a Property is or becomes an Excluded Property in respect of the Electrical Services for any reason, the Service Guarantee is void from that date.
Introduction to Us and our Services
Thank you for using Detector Inspector for your owned property or properties (“Property”).
Please read these terms (“Terms”) including the Schedule carefully as they apply to our provision to you of ongoing safety and compliance services, including smoke alarm, gas and electrical safety and compliance services and, where applicable, other services that we provide from time to time at your Property (each a “Service”, collectively “Services”). Each Service is provided on specific terms and conditions relevant to that Service (“Service Terms”) as set out in the Schedule. Not all Services are available in all Australian states. To the extent of any inconsistency between these Terms and any Service Terms, these Terms prevail. By accepting any or part of our Services you acknowledge and agree to be bound by these Terms.
You acknowledge that these Terms may be modified by us from time to time, including but not limited to terms relating to fees and charges, cancellation and modifying the Services your Enrolled Property receives. You will be notified of any changes to these Terms by us on http://bit.ly/safertermsnsw.
Please also review our Privacy Policy to learn more about how we use information we procure in the provision of the Services, noting that you will be taken to be bound by our Privacy Policy upon the entry into of these Terms, and you consent to the collection, use and disclosure of your ‘personal information’ (as that term is defined in the Privacy Act 1988 (Cth)) being treated by us in accordance with that policy.
In these Terms (and where the context permits), the singular includes the plural and vice versa, and a reference to:
- “Agent” means your duly appointed agent for the management of your property at the Commencement Date.
- “Australian Consumer Law” means the consumer legislation set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
- “Commencement Date” means the date a Service begins for an Enrolled Property, as notified to you in writing from time to time.
- “Detector Inspector” means each of our Related Entities incorporated from time to time shall be referred to collectively as "Detector Inspector", “we”, “us”, or “our”.
- “Enrolled Property” means a property that is enrolled to receive a Service or Services from us.
- “Excluded Property” means, in respect of a Service, a property that:
- is not a domestic residential dwelling;
- is not a property type ordinarily serviced by us, as determined by us from time to time and notified to you;
- is not enrolled in the Service by act or omission of your Agent or by you;
- during the Term, begins to be managed by an agent other than the Agent; or
- has had the Service suspended or otherwise terminated by you, by your Agent or by us.
- “Law” means any statute, regulations, instruments and by-laws and all other subordinate legislation or orders made by any authority with jurisdiction over the Services, including without limitation Australian Consumer Law.
- “property” includes both a rental property and an owner-occupied property, and includes all synonyms for property, including but not limited to flat, apartment, premises, residence etc.
- “Related Entities” is given its meaning in the Corporations Act 2001 (Cth) and includes but is not necessarily limited to Detector Inspector Pty Ltd ABN 87 118 191 727 and DetectorInspector (NSW) Pty Ltd ABN: 76 602 592 754.
- “Term” means the period from the Commencement Date until the Termination Date.
- Termination Date means the date upon which the Services are terminated in accordance with these Terms.
- "you" (or similar personal pronoun) is a reference to the property owner of the Enrolled Property.
The Services
Your property is an Enrolled Property and will receive the Services during the Term in return for payment of the Fees.
Fees and Payment
The fees payable by you will be based on the Services the Enrolled Property is enrolled in and will be notified to you by us or by your Agent at enrolment, together with these Terms.
You authorise your Agent to pay us on your behalf in respect of any Fees due. Fees will be payable within thirty (30) days of the invoice date without set off or deduction.
You acknowledge that we may adjust the Fees from time to time, but only with prior notice to you.
Suspension and Termination
You may choose to terminate the Services in respect of the Enrolled Property at any time by providing us with written notice. Upon termination, the property will cease to be an Enrolled Property and will automatically become an Excluded Property.
Notwithstanding anything else in these Terms and to the maximum extent permitted by Law, we shall immediately suspend your Services where any of the following occurs:
- an invoice in respect of one or more of your properties remains unpaid after the specified due date;
- you or your Agent breach any of these Terms;
- you or your Agent fail to provide us with all necessary information for us to effectively and efficiently supply the Services, and any products or materials, including without limitation notifying us of any changes to the information already provided to us;
- your instructions, information, documentation, approvals, or authorisations have not been provided to us in accordance with these Terms, either by you or the Agent;
- you or your Agent do not provide us with access to your property, including relevant contact details of any tenant residing at your property, keys or right of access;
- you or your Agent or your tenant advise us that we may not enter the Property due to health concerns; and/or
- you have not taken steps in accordance with our professional advice and recommendations to ensure that your plant and equipment tested and maintained by us pursuant to these Terms are compliant.
Should we suspend the Services pursuant to these Terms, we may terminate these Terms by written notice to you or your Agent.
Following Suspension or Termination
Upon the suspension or termination of the Services for any reason, your property is no longer eligible to receive the Services and is automatically deemed to be an Excluded Property, and you acknowledge and agree to the following:
- we shall be entitled to recover from you any Fees accrued with respect to the provision of the Services to you that remain unpaid as at the date of termination and such fees will become immediately payable;
- we accept no risk regarding your compliance obligations at Law or the installation, repair or ongoing maintenance of the items of plant or equipment that we are required to ordinarily test and/or maintain as part of the Services (“Serviced Equipment”); and
- you immediately assume and accept all risks at Law associated with the Serviced Equipment and your compliance obligations at Law.
In the event that these Terms are terminated by your Agent because your property is no longer managed by your Agent, then you agree and undertake to indemnify your Agent for any fees payable to us.
Restrictions and Exclusions
The extent of our obligations with respect of the Services is to ensure they are:
- provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage;
- fit for the purpose or give the results that you had agreed to; and
- be delivered within a reasonable time when there is no agreed end date,
(collectively, “Statutory Warranties”).
We are liable to you for:
- any damage to your property which has been caused by the fault, negligence or fraud by us or our personnel during the conduct of the Services; and
- death or personal injury caused by us or our personnel;
If you have contributed to any loss or damage you are claiming against us, our liability is reduced to the extent of your contribution.
(collectively, “Our Agreed Liabilities”).
Subject to your rights under Australian Consumer Law or any other applicable legislation which cannot be lawfully excluded or limited by us, you acknowledge and agree as follows:
- we do not give any warranty nor accept any liability in relation to the performance or non- performance of the Services outside of the Statutory Warranties or Our Agreed Liabilities, and if any warranty would be implied by law, custom or otherwise, that warranty is excluded to the fullest extent permitted by law;
- we are only liable to you for those Services which you or your Agent have validly enrolled in pursuant to these Terms and we disclaim all liability or responsibility for Services in which you or your Agent have failed or neglected to validly enrol;
- we disclaim all liability for all indirect or consequential losses, loss of profits, loss of business, loss of revenue, loss of data or the poor performance or non-performance of our systems, loss of use or value of equipment, loss of anticipated earnings or savings, in connection with: (A) the provision of the Services; or (B) your use of or reliance upon any of the information provided by us to you in carrying out the Services that does not form part of these Terms; and
- we will provide the Services within a ‘reasonable time frame’, having regard to the uptake and demand for the provision of the Services. You acknowledge and agree that the provision of dates by which Services will be provided is done on a best endeavours basis and nothing in these Terms is to be treated as a guarantee by us that we will provide any Services by any fixed date or time.
To the maximum extent permitted by Law, we will not be liable or deemed to be in default for any:
- act or failure by us to act with respect to an Excluded Property, including the failure by us to provide Services with respect to such Excluded Property. On and from the date your property is deemed to be an Excluded Property, you agree to indemnify us for any claim, cost, action, liabilities, expense, loss or damage (including legal costs on a full indemnity basis) howsoever or wheresoever arising that we may suffer or incur including (without limitation) for (a) the injury or death of any person; or (b) damage to real or personal property; and
- delay or failure in performance or interruption of the delivery of the Services that may result directly or indirectly from any cause or circumstance beyond our reasonable control. This may include (without limitation) events such as the failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.
Limiting your Liability
Survival, Governing Law and Assignment
Those obligations under the subparagraph titled “Following Suspension or Termination”, the paragraph titled “Restrictions and Exclusions”, this paragraph and any other indemnities provided under these Terms survive the termination or expiry of these Terms.
The Terms and Service Terms are governed by the laws of the state and territory in which your property is located. If part of these Terms and/or Services Terms is not legally enforceable, that part will be cut from these Terms and/or Services Terms and all other parts of these Terms and/or Services Terms shall continue.
You may transfer or assign your rights under these Terms (where those rights are assignable). We may transfer or assign some or all of our rights and/or obligations under these Terms and Services Terms.
Contact us
Postal: PO Box 1773 Bondi Junction NSW 1355
Phone: 1300 134 563
Email: info@detectorinspector.com.au
Legal Advice
You agree that any information, advice or material we provide to you in the supply of Services by us is for guidance purposes only and does not constitute legal advice. You are responsible for obtaining your own legal advice with respect to any such information, including any obligations at Law that you may have with respect to the Serviced Equipment.
These Terms were last updated on 20 May 2022
Schedule: Service Terms
Smoke Alarm Safety & Compliance Service
This Schedule includes the Service Terms for the annual Smoke Alarm Safety & Compliance Service (“Scheduled Smoke Alarm Service”) and the Guarantee Services (collectively, “Smoke Alarm Services”).
The Service Fee for each Scheduled Smoke Alarm Service is $99 (plus GST).
Reference to “Smoke Alarm” means collectively, any or all of the following:
- A smoke alarm or detector that is detachable, portable, battery-powered smoke alarms (“Wireless Smoke Alarm”);
- A smoke alarm or detector that is 240v mains powered and is hard wired to the mains (“Wired Smoke Alarm”); and
- A smoke alarm or detector that is linked to a security system or fire indication panel (“Low Voltage Smoke Alarm”).
Scheduled Smoke Alarm Service
For each Property that is enrolled in the Smoke Alarm Services (and is not an Excluded Property), we will (subject to fulfilment of your obligations under the Terms) ensure that a Scheduled Smoke Alarm Service is carried out at least annually, which shall include (but is not necessarily limited to):
- Conducting an annual maintenance check on each Smoke Alarm, which includes cleaning, running smoke and button tests and checking status relative to each Smoke Alarm’s expiry period;
- Conducting an annual Smoke Alarm battery check for all Smoke Alarms at a Property;
- Assessing positioning and functionality of each Smoke Alarm as against requirements at Law and identification of any installed Smoke Alarm that is excess to such requirements (‘Excess Smoke Alarm');
- Replacing or rectifying non-compliant, faulty or expired Smoke Alarms (expressly excluding Excess Smoke Alarms and Low Voltage Smoke Alarms linked to a fire indication panel). In some circumstances, replacing a Wired Smoke Alarm may require a qualified electrician to attend the property. Where this is required, a qualified electrician will be booked to attend to install a replacement at no additional cost to you. Where the Wired Smoke Alarm is non-compliant or faulty, a temporary Wireless Smoke Alarm will be installed close to the position of the faulty Wired Smoke Alarm pending the electrician attendance; and
- Creating a report in respect of each Smoke Alarm Service and maintaining a photo database with time/date/location stamps of all Smoke Alarms (in accordance with our Privacy Policy). In the event of an incident at a property, digital records are available as an audit trail of the Smoke Alarm Services provided.
Exclusions
In some circumstances, the carrying out of the Smoke Alarm Service may uncover the need for asbestos removal by a specialist contractor. Where this is required, costs involved in that asbestos removal is expressly excluded from our services and will be at your own additional cost.
Corded Blinds Safety & Compliance Add-On Service
This Schedule includes the Service Terms for the Corded Blinds Safety & Compliance Add-On Service (“Corded Blind Service”), which may be provided as an add-on to the Smoke Alarm Safety & Compliance Service.
“Cleat” means a device that has a bar with arms around which a Cord can be wound, and that can be attached to a wall or other structure.
“Cord” means a rope, strap, string, chain, line or wire used to manipulate a Corded Blind.
“Corded Blind” means a corded internal window covering that is:
(a) a window covering, such as a curtain or blind; or
(b) fittings used with a window covering, such as a traverse rod or track;
that can be used inside a building and has a Cord.
“Corded Blind Regulations” means the Trade Practices (Consumer Product Safety Standard – Corded Internal Window Coverings) Regulations 2010 and the Competition and Consumer (Corded Internal Window Coverings) Safety Standard 2014.
“Cord Guide” means a device designed to retract, tension or secure a Cord.
The Service Fee for the Corded Blind Service payable in addition to the Smoke Alarm Service Fee is $27.50 (GST-inclusive) per annum per Enrolled Property.
Corded Blinds Service
For each Enrolled Property, we will (subject to fulfilment of your obligations under the Terms) ensure that a Corded Blind Service is carried out on or by the anniversary of the last Corded Blind Service and in any case, as an extension to the carrying out of a Smoke Alarm Service.
The Corded Blind Service shall include (but is not necessarily limited to):
- Ensuring compliance of all Corded Blinds at an Enrolled Property with the Corded Blind Regulations unless subject to an Exclusion (see below);
- Unless listed as an Exclusion below, free replacement or installation of missing or damaged:
- Cleats or Cord Guides (as those terms are defined in the Corded Blind Regulations); and
- warning labels or swing tags; and
- Cord shortening, where the Cord is a standard beaded metal chain;
- Digital records including time, date & GPS tracked photos of each Corded Blind in the Enrolled Property. In the event of an incident at a Property, digital records are available as an audit trail of the Services provided.
Exclusions
The following items (“Exclusions”) are expressly excluded from the Corded Blind Service excludes the following:
- Replacement of roller mechanisms and cords;
- Cord shortening where the Cord is not a standard beaded metal chain and any Corded Blind where the Cleats or Cord guides cannot be affixed eg where there is no frame, just glass or where there are tiles. Note that where either of these issues is present, a specialist will need to be engaged by the owner to complete required works at the owner’s cost. In this instance, the Cord may be temporarily tied off at a safe height and a safety notice attached before leaving the property; and
- Rectification of damage to walls or other surfaces connected to the Corded Blinds (unless caused by us).
Water Efficiency Add-On Service
This Schedule includes the Service Terms for the Water Efficiency Add-On Service (“Water Efficiency Service”), which may be provided as an add-on to the Smoke Alarm Safety & Compliance Service. The purpose of the service is to assess the water efficiency of the Enrolled Property as against the definition in the Residential Tenancies Regulations (NSW), Clause 10 (“RTR”).
The Service Fee for the Water Efficiency Service payable in addition to the Smoke Alarm Service Fee is $27.50 (GST-inclusive) per annum per Enrolled Property.
Water Efficiency Service
For each Enrolled Property, we will (subject to fulfilment of your obligations under the Terms) ensure that a Water Efficiency Service is carried out as an extension to the carrying out of a Smoke Alarm Service.
The Water Efficiency Service shall include (but is not necessarily limited to):
- Leak checks of taps and toilets;
- Water efficiency checks of shower heads against the RTR requisite standards;
- Water efficiency checks of internal cold water taps and single mixer taps for kitchen sinks or bathroom hand basins against the RTR requisite standards;
- Where applicable, a report of all issues requiring rectification in order to be water efficient; and
- Where applicable, a certificate evidencing that the Enrolled Property is Water Efficient under the RTR.
Exclusions
The following items (“Exclusions”) are expressly excluded from the Water Efficiency Service (as they are not required under the RTR):
- Water efficiency checks of any other taps in the property, including bathtub taps, laundry taps, outside taps for the garden, or taps for washing machines and dishwashers.
Introduction to Us and our Services
Thank you for using Detector Inspector for your owned property or properties (“Property”).
Please read these terms (“Terms”) including the Schedule carefully as they apply to our provision to you of ongoing safety and compliance services, including smoke alarm safety and compliance services and, where applicable, other services that we provide from time to time at your Property (each a “Service”, collectively “Services”). Each Service is provided on specific terms and conditions relevant to that Service (“Service Terms”) as set out in the Schedule. Not all Services are available in all Australian states. To the extent of any inconsistency between these Terms and any Service Terms, these Terms prevail.
You acknowledge that these Terms may be modified by us from time to time, including but not limited to terms relating to fees and charges, cancellation and modifying the Services your Enrolled Property receives. You will be notified of any changes to these Terms by us on http://bit.ly/safertermsqld. You are deemed to be bound by these Terms (as modified from time to time) for so long as your Property is an Enrolled Property, or these Terms (or part of them) are otherwise expressed to continue to bind you as an owner of a Property.
Please also review our Privacy Policy to learn more about how we use information we procure in the provision of the Services, noting that you will be taken to be bound by our Privacy Policy upon the entry into of these Terms, and you consent to the collection, use and disclosure of your ‘personal information’ (as that term is defined in the Privacy Act 1988 (Cth)) being treated by us in accordance with that policy.
In these Terms (and where the context permits), the singular includes the plural and vice versa, and a reference to:
- “Agent” means the duly appointed agent for the management of your property at the Commencement Date.
- “Annual Fee” means the fee per Enrolled Property payable per year for the Services, as set out in the Service Terms and updated from time to time.
- Commencement Date” means the date a Service begins for an Enrolled Property, as notified to you in writing from time to time.
- “Detector Inspector” means each of our Related Entities incorporated from time to time which shall be referred to collectively as "Detector Inspector", “we”, “us”, or “our”.
- “Enrolled Property” means a property that is enrolled to receive a Service or Services from us that is otherwise not an Excluded Property.
- “Excluded Property” means, in respect of a Service, a property that:
- is not a domestic residential dwelling;
- is not a property type ordinarily serviced by us, as determined by us from time to time and notified to you;
- is not enrolled in the Service by act or omission of your Agent or by you;
- during the Term, begins to be managed by an agent other than the Agent; or
- has had the Service suspended or otherwise terminated by you, by your Agent or by us (including by your breach of these Terms).
- “Law” means any statute, regulations, instruments and by-laws and all other subordinate legislation or orders made by any authority with jurisdiction over the Services, including without limitation Australian Consumer Law, and includes any amendment to, re-enactment of or enactment in replacement of such laws.
- “New Lease” means with respect to an Enrolled Property, any new lease on new terms entered into with a new Tenant or renewal or extension of an existing lease.
- “property” includes both a rental property and an owner-occupied property, and includes all synonyms for property, including but not limited to flat, apartment, premises, residence etc.
- “Related Entities” is given its meaning in the Corporations Act 2001 (Cth) and includes but is not necessarily limited to Detector Inspector Pty Ltd ABN 87 118 191 727 and Detector Inspector (QLD) Pty Ltd ABN 27 628 528 772.
- “Term” means the period from the Commencement Date until the Termination Date.
- Termination Date means the date upon which the Services are terminated in accordance with these Terms.
- "you" (or similar personal pronoun) is a reference to the property owner of the Enrolled Property.
The Services
Your property is an Enrolled Property and will receive the Services during the Term in return for payment of the Annual Fee.
Fees and Payment
In return for us agreeing to provide the Properties with the Services, you agree to pay the Annual Fee within thirty (30) days of the invoice date without set off or deduction, such invoice to be issued on or before the anniversary of the last invoice for the Services or services that are substantially similar to the Services, regardless of whether we were the previous provider of the Services. You acknowledge that we can adjust the Service Fee, but only with your agreement.
As set out in the Service Terms, the Annual Fee may vary depending on whether the Property is an Upgraded Property or not and you acknowledge that we may adjust the Annual Fee from time to time, but only with prior notice to you. You authorise your Agent to pay the Annual Fee to us on your behalf as and when it is due.
Suspension and Termination
You may choose to terminate the Services in respect of the Enrolled Property at any time by providing us with written notice. Upon termination, the property will cease to be an Enrolled Property and will automatically become an Excluded Property.
Notwithstanding anything else in these Terms and to the maximum extent permitted by Law, we shall immediately suspend your Services where any of the following occurs:
- an invoice in respect of one or more of your properties remains unpaid after the specified due date;
- you or your Agent breach any of these Terms;
- you or your Agent fail to provide us with all necessary information for us to effectively and efficiently supply the Services (including prompt notification as to a New Lease Commencement Date) including notifying us of any changes to the information already provided to us;
- your instructions, information, documentation, approvals, or authorisations have not been provided to us in accordance with these Terms, either by you or the Agent;
- you or your Agent or your tenant advise us that we may not enter the Property due to health concerns; and/or
- you have not taken steps in accordance with our professional advice and recommendations to ensure that your plant and equipment tested and maintained by us pursuant to these Terms are compliant.
Should we suspend the Services pursuant to these Terms, we may terminate these Terms by written notice to you or your Agent.
Following Suspension or Termination
Upon the suspension or termination of the Services for any reason, your property is no longer eligible to receive the Services and is automatically deemed to be an Excluded Property, and you acknowledge and agree to the following:
- where the Services are terminated by you or the Agent, the Annual Fee will be deemed to have been accrued and unpaid as at the date of termination where, at any time in the past 12 months:
- we have attended your Property to provide either the Smoke Alarm Service or Guarantee Services; and
- no Annual Fee has been paid or received;
- we shall be entitled to recover from you (or from your Agent) any fees accrued with respect to the provision of the Services to you that remain unpaid as at the date of termination and such fees will become immediately payable;
- we accept no risk regarding your compliance obligations at Law or the installation, repair or ongoing maintenance of the items of plant or equipment that we are required to ordinarily test and/or maintain as part of the Services (“Serviced Equipment”); and
- you immediately assume and accept all risks at Law associated with the Serviced Equipment and your compliance obligations at Law.
Restrictions and Exclusions
The extent of our obligations in respect of the Services is to ensure they are:
- provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage;
- fit for the purpose or give the results that you had agreed to; and
- delivered within a reasonable time when there is no agreed end date,
(collectively, “Statutory Warranties”).
We are liable to you for:
- unless otherwise provided in these Terms, any damage to your Property which has been caused by the fault, negligence or fraud by us or our personnel during the conduct of the Services; and
- death or personal injury caused by us or our personnel;
If you have contributed to any loss or damage you are claiming against us, our liability is reduced to the extent of your contribution.
(collectively, “Our Agreed Liabilities”).
Subject to your rights under Australian Consumer Law or any other applicable legislation which cannot be lawfully excluded or limited by us, you acknowledge and agree as follows:
- we do not give any warranty nor accept any liability in relation to the performance or non- performance of the Services outside of the Statutory Warranties or Our Agreed Liabilities, and if any warranty would be implied by law, custom or otherwise, that warranty is excluded to the fullest extent permitted by law;
- we are only liable to you for those Services which you or your Agent have validly enrolled in pursuant to these Terms and we disclaim all liability or responsibility for Services in which you or your Agent have failed or neglected to validly enrol;
- we disclaim all liability for all indirect or consequential losses, loss of profits, loss of business, loss of revenue, loss of data or the poor performance or non-performance of our systems, loss of use or value of equipment, loss of anticipated earnings or savings, in connection with: (A) the provision of the Services; or (B) your use of or reliance upon any of the information provided by us to you in carrying out the Services that does not form part of these Terms; and
- we will provide the Services within a ‘reasonable time frame’, having regard to the uptake and demand for the provision of the Services and your obligations regarding notifying us in a timely manner as to the particulars of any New Lease as set out in the subparagraph titled “Suspension and Termination”, including (without limitation) the New Lease Commencement Date. You acknowledge and agree that the provision of dates by which Services will be provided is done on a best endeavours basis and nothing in these Terms is to be treated as a guarantee by us that we will provide any Services by any fixed date or time.
To the maximum extent permitted by Law, and notwithstanding any other provisions in these Terms to the contrary, we will not be liable or deemed to be in default for any:
- act or failure by us to act with respect to an Excluded Property, including the failure by us to provide Services with respect to such Excluded Property. On and from the date your property is deemed to be an Excluded Property, you agree to indemnify us for any claim, cost, action, liabilities, expense, loss or damage (including legal costs on a full indemnity basis) howsoever or wheresoever arising that we may suffer or incur including (without limitation) for (a) the injury or death of any person; or (b) damage to real or personal property; and
- delay or failure in performance or interruption of the delivery of the Services that may result directly or indirectly from any cause or circumstance beyond our reasonable control. This may include (without limitation) events such as the failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.
Limiting your Liability
Survival, Governing Law and Assignment
Those obligations under the subparagraph titled “Following Suspension or Termination”, the paragraph titled “Restrictions and Exclusions”, this paragraph and any other indemnities provided under these Terms survive the termination or expiry of these Terms.
The Terms and Service Terms are governed by the laws of the state and territory in which your property is located. If part of these Terms and/or Services Terms is not legally enforceable, that part will be cut from these Terms and/or Services Terms and all other parts of these Terms and/or Services Terms shall continue.
You may transfer or assign your rights under these Terms (where those rights are assignable) with our prior written consent. We may transfer or assign some or all of our rights and/or obligations under these Terms and Services Terms.
Contact us
Postal: B3, 5 Grevillea Place, Brisbane Airport QLD 4008
Phone: 1300 134 563
Email: info@detectorinspector.com.au
Legal Advice
You agree that any information, advice or material we provide to you in the supply of Services by us is for guidance purposes only and does not constitute legal advice. You are responsible for obtaining your own legal advice with respect to any such information, including any obligations at Law that you may have with respect to the Serviced Equipment.
These Terms were last updated on 24 February 2022
Schedule: Service Terms
Smoke Alarm Safety & Compliance Service
Your obligations under the Law
This Schedule includes the Service Terms for the Smoke Alarm Safety & Compliance Service (“Smoke Alarm Service”) and the Guarantee Services (collectively, “Services”).
Reference to “Smoke Alarm” means collectively, any or all of the following:
- A smoke alarm or detector that is detachable, portable, battery powered smoke alarms (“Wireless Smoke Alarm”);
- A smoke alarm or detector that is 240v mains powered and is hard wired to the mains (“Wired Smoke Alarm”),
but expressly excludes a smoke alarm or detector that is linked to a security system or fire indication panel (“Low Voltage Smoke Alarm”).
Reference to “Upgraded Property” means a Property that has had its Smoke Alarms upgraded in accordance with the requirements of the Building Fire Safety (Domestic Smoke Alarms) Legislation Amendment Regulation 2016 (“BFS Law”), including ensuring that the Smoke Alarms are interconnected, photoelectric and installed in accordance with the BFS Law in every bedroom, on every storey and in a range of other prescribed locations.
Reference to “Non-upgraded Property” means a Property that is not an Upgraded Property.
The Service Fee for the Smoke Alarm Service (including the Guarantee Services) is:
- $129 (GST-inclusive) per annum for a Property that is an Upgraded Property; and
- $99 (GST-inclusive) per annum for a Property that is a Non-upgraded Property.
Smoke Alarm Service
For each Enrolled Property, we will (subject to fulfilment of your obligations under the Terms) ensure that a Smoke Alarm Service is carried out within 30 days prior to a New Lease Commencement Date or in any case, on or about the anniversary of the last Smoke Alarm Service. The Smoke Alarm Service shall include (but is not necessarily limited to):
- Conducting a maintenance check on each Smoke Alarm, which includes cleaning, running smoke and button tests and checking status relative to each Smoke Alarm’s expiry period;
- Conducting a Smoke Alarm battery replacement for all Smoke Alarms at a Property (except those Smoke Alarms that have 10-year lithium batteries);
- Assessing positioning and functionality of each Smoke Alarm as against requirements at Law and identification of any installed Smoke Alarm that is excess to such requirements (‘Excess Smoke Alarm');
- Where appropriate, providing a quotation in writing for the estimated cost of completing the work needed to transition a Non-upgraded Property to an Upgraded Property; and
- Creating a Report in respect of each Smoke Alarm Service and maintaining a photo database with time/date/location stamps of all Smoke Alarms (in accordance with our Privacy Policy). In the event of an incident at a Property, digital records are available as an audit trail of the Services provided.
Guarantee Services
Reference to “Guarantee Services” means the following:
- Free callouts for Enrolled Properties for fault investigation, where unable to be resolved reasonably through telephone support;
- Free replacement of faulty Smoke Alarms where supplied by us and under manufacturer’s warranty (excluding Excess Smoke Alarms). For clarity, we do not provide a free replacement of Smoke Alarms installed by you or a third party. We will advise on the costs with respect to the replacement of those Smoke Alarms installed by you or a third party via a quotation at or as close as possible to the time of service;
- Where the Property is a Non-upgraded Property, we will provide a free replacement of faulty or expired Smoke Alarms with a same or similar Smoke Alarm (excluding interconnected Wireless Alarms and Excess Smoke Alarms), provided that such fault or expiration happens prior to the Property becoming an Upgraded Property or 1 January 2022 (whichever is earlier);
For each Enrolled Property, we will provide the Guarantee Services at no charge to the Owner during the Term (“Service Guarantee”). For the sake of clarity, if and/or when a Property (including a Non-upgraded Property) becomes an Excluded Property for any reason, the Service Guarantee is void from that date.
In some circumstances, replacing a Wired Smoke Alarm may require a qualified electrician to attend the property. Where this is required, a qualified electrician will be booked to attend to install a replacement at no additional cost to you. Where the Wired Smoke Alarm is non-compliant or faulty, a temporary Wireless Smoke Alarm will be installed close to the position of the faulty Wired Smoke Alarm pending the electrician attendance.
Relocating & Replacing Smoke Alarms
To be compliant with the Law, there are requirements in relation to the positioning of Smoke Alarms in your property. Please note when a Smoke Alarm is relocated or replaced, there may be residual damage either from the original installation or resulting from the relocation or replacement of the Smoke Alarm. Our technicians are not professional painters/plasterers but will use reasonable endeavours to avoid causing further damage. Damage that may have been caused by the original installation or from the relocation or replacement can vary due to, without limitation, the type of original Smoke Alarm installed, the size of the cable hole and existing paint coverage and there may be discolouration from the original Smoke Alarm location or from plastering. Where you require repair, a quote for a professional plasterer/painter can be provided upon request. Any such work would be at your own additional cost.
Exclusions
In some circumstances, the carrying out of the Smoke Alarm Service may uncover the need for asbestos removal by a specialist contractor. Where this is required, costs involved in that asbestos removal is expressly excluded from our services and will be at your own additional cost.
Corded Blinds Safety & Compliance Add-On Service
This Schedule includes the Service Terms for the Corded Blinds Safety & Compliance Add-On Service (“Corded Blind Service”), which may be provided as an add-on to the Smoke Alarm Safety & Compliance Service.
“Cleat” means a device that has a bar with arms around which a Cord can be wound, and that can be attached to a wall or other structure.
“Cord” means a rope, strap, string, chain, line or wire used to manipulate a Corded Blind.
“Corded Blind” means a corded internal window covering that is:
(a) a window covering, such as a curtain or blind; or
(b) fittings used with a window covering, such as a traverse rod or track;
that can be used inside a building and has a Cord.
“Corded Blind Regulations” means the Trade Practices (Consumer Product Safety Standard – Corded Internal Window Coverings) Regulations 2010 and the Competition and Consumer (Corded Internal Window Coverings) Safety Standard 2014.
“Cord Guide” means a device designed to retract, tension or secure a Cord.
The Service Fee for the Corded Blind Service payable in addition to the Smoke Alarm Service Fee is $27.50 (GST-inclusive) per annum per Enrolled Property.
Corded Blinds Service
For each Enrolled Property, we will (subject to fulfilment of your obligations under the Terms) ensure that a Corded Blind Service is carried out on or by the anniversary of the last Corded Blind Service and in any case, as an extension to the carrying out of a Smoke Alarm Service.
The Corded Blind Service shall include (but is not necessarily limited to):
- Ensuring compliance of all Corded Blinds at an Enrolled Property with the Corded Blind Regulations unless subject to an Exclusion (see below);
- Unless listed as an Exclusion below, free replacement or installation of missing or damaged:
- Cleats or Cord Guides (as those terms are defined in the Corded Blind Regulations); and
- warning labels or swing tags; and
- Cord shortening, where the Cord is a standard beaded metal chain;
- Digital records including time, date & GPS tracked photos of each Corded Blind in the Enrolled Property. In the event of an incident at a Property, digital records are available as an audit trail of the Services provided.
Exclusions
The following items (“Exclusions”) are expressly excluded from the Corded Blind Service excludes the following:
- Replacement of roller mechanisms and cords;
- Cord shortening where the Cord is not a standard beaded metal chain and any Corded Blind where the Cleats or Cord guides cannot be affixed eg where there is no frame, just glass or where there are tiles. Note that where either of these issues is present, a specialist will need to be engaged by the owner to complete required works at the owner’s cost. In this instance, the Cord may be temporarily tied off at a safe height and a safety notice attached before leaving the property; and
- Rectification of damage to walls or other surfaces connected to the Corded Blinds (unless caused by us).
Introduction to Us and our Services
Thank you for using Detector Inspector for your owned property or properties (“Property”).
Please read these terms (“Terms”) including the Schedule carefully as they apply to our provision to you of ongoing safety and compliance services, including smoke alarm, gas and electrical safety and compliance services and, where applicable, other services that we provide from time to time at your Property (each a “Service”, collectively “Services”). Each Service is provided on specific terms and conditions relevant to that Service (“Service Terms”) as set out in the Schedule. Not all Services are available in all Australian states. To the extent of any inconsistency between these Terms and any Service Terms, these Terms prevail. By accepting any or part of our Services you acknowledge and agree to be bound by these Terms.
You acknowledge that these Terms may be modified by us from time to time, including but not limited to terms relating to fees and charges, cancellation and modifying the Services your Enrolled Property receives. You will be notified of any changes to these Terms by us on http://bit.ly/safertermssa.
Please also review our Privacy Policy to learn more about how we use information we procure in the provision of the Services, noting that you will be taken to be bound by our Privacy Policy upon the entry into of these Terms, and you consent to the collection, use and disclosure of your ‘personal information’ (as that term is defined in the Privacy Act 1988 (Cth)) being treated by us in accordance with that policy.
In these Terms (and where the context permits), the singular includes the plural and vice versa, and a reference to:
- “Agent” means your duly appointed agent for the management of your property at the Commencement Date.
- “Australian Consumer Law” means the consumer legislation set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
- “Commencement Date” means the date a Service begins for an Enrolled Property, as notified to you in writing from time to time.
- “Detector Inspector” means each of our Related Entities incorporated from time to time shall be referred to collectively as "Detector Inspector", “we”, “us”, or “our”.
- “Enrolled Property” means a property that is enrolled to receive a Service or Services from us.
- “Excluded Property” means, in respect of a Service, a property that:
- is not a domestic residential dwelling;
- is not a property type ordinarily serviced by us, as determined by us from time to time and notified to you;
- is not enrolled in the Service by act or omission of your Agent or by you;
- during the Term, begins to be managed by an agent other than the Agent; or
- has had the Service suspended or otherwise terminated by you, by your Agent or by us.
- “Law” means any statute, regulations, instruments and by-laws and all other subordinate legislation or orders made by any authority with jurisdiction over the Services, including without limitation Australian Consumer Law.
- “property” includes both a rental property and an owner-occupied property, and includes all synonyms for property, including but not limited to flat, apartment, premises, residence etc.
- “Related Entities” is given its meaning in the Corporations Act 2001 (Cth) and includes but is not necessarily limited to Detector Inspector Pty Ltd ABN 87 118 191 727 and DetectorInspector (S.Aust) Pty Ltd ABN: 86 619 266 287.
- “Term” means the period from the Commencement Date until the Termination Date.
- Termination Date means the date upon which the Services are terminated in accordance with these Terms.
- "you" (or similar personal pronoun) is a reference to the property owner of the Enrolled Property.
The Services
Your property is an Enrolled Property and will receive the Services during the Term in return for payment of the Fees.
Fees and Payment
The fees payable by you will be based on the Services the Enrolled Property is enrolled in and will be notified to you by us or by your Agent at enrolment, together with these Terms.
You authorise your Agent to pay us on your behalf in respect of any Fees due. Fees will be payable within thirty (30) days of the invoice date without set off or deduction.
You acknowledge that we may adjust the Fees from time to time, but only with prior notice to you.
Suspension and Termination
You may choose to terminate the Services in respect of the Enrolled Property at any time by providing us with written notice. Upon termination, the property will cease to be an Enrolled Property and will automatically become an Excluded Property.
Notwithstanding anything else in these Terms and to the maximum extent permitted by Law, we shall immediately suspend your Services where any of the following occurs:
- an invoice in respect of one or more of your properties remains unpaid after the specified due date;
- you or your Agent breach any of these Terms;
- you or your Agent fail to provide us with all necessary information for us to effectively and efficiently supply the Services, and any products or materials, including without limitation notifying us of any changes to the information already provided to us;
- your instructions, information, documentation, approvals, or authorisations have not been provided to us in accordance with these Terms, either by you or the Agent;
- you or your Agent do not provide us with access to your property, including relevant contact details of any tenant residing at your property, keys or right of access;
- you or your Agent or your tenant advise us that we may not enter the Property due to health concerns; and/or
- you have not taken steps in accordance with our professional advice and recommendations to ensure that your plant and equipment tested and maintained by us pursuant to these Terms are compliant.
Should we suspend the Services pursuant to these Terms, we may terminate these Terms by written notice to you or your Agent.
Following Suspension or Termination
Upon the suspension or termination of the Services for any reason, your property is no longer eligible to receive the Services and is automatically deemed to be an Excluded Property, and you acknowledge and agree to the following:
- we shall be entitled to recover from you any Fees accrued with respect to the provision of the Services to you that remain unpaid as at the date of termination and such fees will become immediately payable;
- we accept no risk regarding your compliance obligations at Law or the installation, repair or ongoing maintenance of the items of plant or equipment that we are required to ordinarily test and/or maintain as part of the Services (“Serviced Equipment”); and
- you immediately assume and accept all risks at Law associated with the Serviced Equipment and your compliance obligations at Law.
In the event that these Terms are terminated by your Agent because your property is no longer managed by your Agent, then you agree and undertake to indemnify your Agent for any fees payable to us.
Restrictions and Exclusions
The extent of our obligations with respect of the Services is to ensure they are:
- provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage;
- fit for the purpose or give the results that you had agreed to; and
- be delivered within a reasonable time when there is no agreed end date,
(collectively, “Statutory Warranties”).
We are liable to you for:
- any damage to your property which has been caused by the fault, negligence or fraud by us or our personnel during the conduct of the Services; and
- death or personal injury caused by us or our personnel;
If you have contributed to any loss or damage you are claiming against us, our liability is reduced to the extent of your contribution.
(collectively, “Our Agreed Liabilities”).
Subject to your rights under Australian Consumer Law or any other applicable legislation which cannot be lawfully excluded or limited by us, you acknowledge and agree as follows:
- we do not give any warranty nor accept any liability in relation to the performance or non- performance of the Services outside of the Statutory Warranties or Our Agreed Liabilities, and if any warranty would be implied by law, custom or otherwise, that warranty is excluded to the fullest extent permitted by law;
- we are only liable to you for those Services which you or your Agent have validly enrolled in pursuant to these Terms and we disclaim all liability or responsibility for Services in which you or your Agent have failed or neglected to validly enrol;
- we disclaim all liability for all indirect or consequential losses, loss of profits, loss of business, loss of revenue, loss of data or the poor performance or non-performance of our systems, loss of use or value of equipment, loss of anticipated earnings or savings, in connection with: (A) the provision of the Services; or (B) your use of or reliance upon any of the information provided by us to you in carrying out the Services that does not form part of these Terms; and
- we will provide the Services within a ‘reasonable time frame’, having regard to the uptake and demand for the provision of the Services. You acknowledge and agree that the provision of dates by which Services will be provided is done on a best endeavours basis and nothing in these Terms is to be treated as a guarantee by us that we will provide any Services by any fixed date or time.
To the maximum extent permitted by Law, we will not be liable or deemed to be in default for any:
- act or failure by us to act with respect to an Excluded Property, including the failure by us to provide Services with respect to such Excluded Property. On and from the date your property is deemed to be an Excluded Property, you agree to indemnify us for any claim, cost, action, liabilities, expense, loss or damage (including legal costs on a full indemnity basis) howsoever or wheresoever arising that we may suffer or incur including (without limitation) for (a) the injury or death of any person; or (b) damage to real or personal property; and
- delay or failure in performance or interruption of the delivery of the Services that may result directly or indirectly from any cause or circumstance beyond our reasonable control. This may include (without limitation) events such as the failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.
Limiting your Liability
Survival, Governing Law and Assignment
Those obligations under the subparagraph titled “Following Suspension or Termination”, the paragraph titled “Restrictions and Exclusions”, this paragraph and any other indemnities provided under these Terms survive the termination or expiry of these Terms.
The Terms and Service Terms are governed by the laws of the state and territory in which your property is located. If part of these Terms and/or Services Terms is not legally enforceable, that part will be cut from these Terms and/or Services Terms and all other parts of these Terms and/or Services Terms shall continue.
You may transfer or assign your rights under these Terms (where those rights are assignable). We may transfer or assign some or all of our rights and/or obligations under these Terms and Services Terms.
Contact us
Postal: PO Box 542 Elsternwick VIC 3185.
Phone: 1300 134 563
Email: info@detectorinspector.com.au
Legal Advice
You agree that any information, advice or material we provide to you in the supply of Services by us is for guidance purposes only and does not constitute legal advice. You are responsible for obtaining your own legal advice with respect to any such information, including any obligations at Law that you may have with respect to the Serviced Equipment.
These Terms were last updated on 20 May 2022
Schedule: Service Terms
Smoke Alarm Safety & Compliance Service
This Schedule includes the Service Terms for the annual Smoke Alarm Safety & Compliance Service (“Scheduled Smoke Alarm Service”) and the Guarantee Services (collectively, “Smoke Alarm Services”).
The Service Fee for the Scheduled Smoke Alarm Service is $99 (plus GST) per annum, payable within thirty (30) days of the invoice date without set off or deduction.
Reference to “Smoke Alarm” means collectively, any or all of the following:
- A smoke alarm or detector that is detachable, portable, battery powered 9v smoke alarms (“Wireless Smoke Alarm”);
- A smoke alarm or detector that is 240v mains powered and is hard wired to the mains (“Wired Smoke Alarm”); and
- A 10-year life lithium non-removable non-replaceable battery powered smoke alarm (“10 Year Smoke Alarm”);
- A smoke alarm or detector that is linked to a security system or fire indication panel (“Low Voltage Smoke Alarm”).
Scheduled Smoke Alarm Service
For each Property that is enrolled in the Smoke Alarm Services (and is not an Excluded Property), we will (subject to fulfilment of your obligations under the Terms) ensure that a Scheduled Smoke Alarm Service is carried out at least annually, which shall include (but is not necessarily limited to):
- Conducting an annual maintenance check on each Smoke Alarm, which includes cleaning, running smoke and button tests and checking status relative to each Smoke Alarm’s expiry period;
- Conducting an annual Smoke Alarm battery check for all Smoke Alarms at a Property;
- Assessing positioning and functionality of each Smoke Alarm as against requirements at Law and identification of any installed Smoke Alarm that is excess to such requirements (‘Excess Smoke Alarm');
- Replacing or rectifying non-compliant, faulty or expired Smoke Alarms (expressly excluding Excess Smoke Alarms and Low Voltage Smoke Alarms linked to a fire indication panel). In all circumstances, Wireless Smoke Alarms will be replaced with 10 Year Smoke Alarms. In some circumstances, replacing a Wired Smoke Alarm may require a qualified electrician to attend the property. Where this is required, a qualified electrician will be booked to attend to install a replacement at no additional cost to you. Where the Wired Smoke Alarm is non-compliant or faulty, a temporary 10 Year Smoke Alarm will be installed close to the position of the faulty Wired Smoke Alarm pending the electrician attendance; and
- Creating a Report in respect of each Scheduled Smoke Alarm Service and maintaining a photo database with time/date/location stamps of all Smoke Alarms (in accordance with our Privacy Policy). In the event of an incident at a Property, digital records are available as an audit trail of the Smoke Alarm Services provided.
Guarantee Services
For each Property that has received the Annual Service (and is not an Excluded Property), call out and rectification costs for all Smoke Alarms (excluding Excess Smoke Alarms) (“Guarantee Services”) will be provided at no charge to the Owner for 12 months following each Scheduled Smoke Alarm Service (“Service Guarantee”) provided by us. For the sake of clarity, if a Property is or becomes an Excluded Property in respect of the Smoke Alarm Services for any reason, the Service Guarantee is void from that date.
Relocating & Replacing Smoke Alarms
To be compliant with the Law, there are requirements in relation to the positioning of Smoke Alarms in your property. Please note when a Smoke Alarm is relocated or replaced, there may be residual damage either from the original installation or resulting from the relocation or replacement of the Smoke Alarm. Our technicians are not professional painters/plasterers but will make reasonable efforts to avoid causing further damage. Damage that may have been caused by the original installation or from the relocation or replacement can vary due to the type of original Smoke Alarm installed, the size of the cable hole and existing paint coverage and there may be discolouration from the original Smoke Alarm location or from plastering. Where you require repair, a quote for a professional plasterer/painter can be provided upon request. Any such work would be at your own additional cost.
Exclusions
In some circumstances, the carrying out of the Smoke Alarm Service may uncover the need for asbestos removal by a specialist contractor. Where this is required, costs involved in that asbestos removal is expressly excluded from our services and will be at your own additional cost.